rachelmanija: (Firefly: Kill you with my brain)
rachelmanija ([personal profile] rachelmanija) wrote2019-04-07 05:22 pm

A collection of aggravations

Chump change compared to some other things going on, but what do I really not need right now? Very aggravating things sucking up enormous amounts of my time that are still not fixed!

1. Chef Rip-Off.

Laura Shapiro very kindly offered to chip in for me to get a week of meals at a meal-delivery place as my foot is broken. She provided some links, and I selected Chef Nourish. Doesn't that look delicious and healthy, just what you'd want when both cooking and shopping have suddenly become very difficult?

Hahahaha right.

I thought the meals would be delivered hot. They're not. They're delivered cold in a cooler in the middle of the night (!), two days' worth at a time, and you reheat them. Consequently, all those photos of fried and soft-boiled eggs are false advertising. They don't do eggs at all, except in stuff like burritos, because obviously you can't reheat them.

My first delivery was for breakfast and lunch, when I'd ordered and paid for the more expensive lunch and dinner. Also, this is what I actually got.

This here is breakfast, consisting of an unpleasantly chemical-tasting slice of cake, a tiny cup of equally unpleasant yogurt, some raw walnuts, and two raspberries. Cost averages to $20.



This is dinner, a burger of mediocre quality on wilting iceberg lettuce, chips that are soggy because duh, they've been REFRIGERATED, and a raw tomato. I specifically requested no raw tomatoes. Cost averages to $24.



This all costs over $300 for ONE WEEK. I requested a refund minus the cost of the two delivered meals. They told me they'd refund the money tomorrow. That was last August three days ago. It has not been refunded, and my emails are getting ignored.

2. The Missing Bookcase Parts.

I ordered two bookcases from Amazon. Only one could be put together (by a Task Rabbit guy), as one arrived with the necessary parts missing. I have now spent literally hours and hours attempting to get a replacement for either the parts, or the entire bookcase (with parts included).

The sellers told me it's impossible to send me replacement parts (a bag of screws and stuff, which unfortunately are not generic ones but specifically for this bookcase - the TaskRabbit guy said I'd need those specific ones, and I trust him on that). They also won't send me a replacement bookcase (with parts included) or refund my money unless I return the one I have. The one I have is way too big for me to lift especially since my foot is broken, so if I want to return it apparently I have to hire someone to do that for me. I complained to Amazon and they said it's an independent seller and they can't do anything. I complained to the sellers, and they responded by telling me to call Fedex.

I would forget about the whole thing but I have one bookcase already installed and I need the matching second one. All they need to do is send me a goddamn bag of screws and bolts!
yhlee: Animated icon of sporkiness. (sporks (rilina))

[personal profile] yhlee 2019-04-08 12:41 am (UTC)(link)
That sounds so aggravating. I'm sorry you're dealing with stupidity!
yhlee: Animated icon of sporkiness. (sporks (rilina))

[personal profile] yhlee 2019-04-08 12:49 am (UTC)(link)
I've had $23 burgers and $20 breakfasts that looked like that (although tasted better than what you're describing), but only in the technical sense because for six months starting from September 2018 I was traveling (and therefore in a hotel) a minimum of every two weeks, and you know how hotel food prices are...:/ So sorry.

I wish I could come cook for you, or send you some of the delicious pears poached in wine I made last night...
sheron: RAF bi-plane doodle (Johns) (Default)

[personal profile] sheron 2019-04-08 12:51 am (UTC)(link)
Are they paying YOU $300/week to eat that stuff? Yikes.

Tell them you'll post these accurate photos of food on yelp and things like that (social media) and see if the refund will process faster?

As for the other, I'm certain the bolts are not manufactured specifically for these bookcases so they must exist somewhere outside of the book case. Maybe try finding out their ids or something to search for them online?
alatefeline: Painting of a cat asleep on a book. (Default)

[personal profile] alatefeline 2019-04-08 01:02 am (UTC)(link)
Hisssssss unfun and cheatery. *growls at them for you*
naomikritzer: (Default)

[personal profile] naomikritzer 2019-04-08 01:05 am (UTC)(link)
Is the seller also the manufacturer? You might be able to get a pack of bolts if you dig out the assembly manual and find an 800-number in there and call it. (Or not. I have also been in the situation where I have an item that is 98% fine but in order to get the one component that arrived broken, I have to ship the whole goddamn thing back and get a replacement.)
movingfinger: (Default)

[personal profile] movingfinger 2019-04-08 01:24 am (UTC)(link)
That doesn't even look like a $5 burger.

If the charge went on a credit card, you can open a dispute about it for a refund.
naomikritzer: (Default)

[personal profile] naomikritzer 2019-04-08 01:25 am (UTC)(link)
Also, that burger looks like something I've resentfully paid $12 for, fresh, at the overpriced snack bar at the local zoo. If you're delivering meals cold to be reheated and eaten later, burgers are a terrible option.
monanotlisa: symbol, image, ttrpg, party, pun about rolling dice and getting rolling (Default)

[personal profile] monanotlisa 2019-04-08 02:27 am (UTC)(link)
ad 1. Wow, this looks worse than cafeteria food!

I suggest

a) Writing a letter to the (consumer division, whatever it is called) of the Attorney General's Office about Chef Nourish -- don't do any legal analysis; just present this shameful chain of facts of them exploiting consumers. Obviously, do stress that this seems to be a systemic treatment, not a one-off mistake on their part (essentially that their business model is to deceive consumers, but don't state that outright).

This is is low-pressure, high-reward. You WILL get a solution this way.

b) Complaining to the BBB. Now, they are another extortion-style site. But, established companies at least do fear an F or so rating on the site, and the glut of BBB complaints flooding Chef Nourish will probably make them re-think their approach (well, at least to you..).

This is low-pressure, medium-reward. Not likely as fulsome as involving a governmental agency that can severely hurt a business.

c) Complaining on social media, obviously only with clear evidence and a mental write-up, at the very least, in your back pocket. Only state truthful things...again, facts and figures, if accurate, are never defamation.

This is high-pressure, both for uncertainty and the fact you yourself has to communicate, versus some strongarm intermediary. But if it works it will give you very quick results, and those could be high-reward.
sartorias: (tosh)

[personal profile] sartorias 2019-04-08 02:29 am (UTC)(link)
YUK. That food looks like hospital food!

I hope you leave a stinging review on the appropriate Amazon site. What bullshit.
lemon_badgeress: basket of lemons, with one cut lemon being decorative (Default)

[personal profile] lemon_badgeress 2019-04-08 02:37 am (UTC)(link)
you can open a paypal dispute on that!
magistrate: The arc of the Earth in dark space. (Default)

[personal profile] magistrate 2019-04-08 03:20 am (UTC)(link)
DEAR GOD.

I wish I were there to meal prep for you. If only to rebalance the universe from the disturbance-in-the-force that is that bullshit.
longstrider: (Librarian)

[personal profile] longstrider 2019-04-08 04:18 am (UTC)(link)
The first sample meal they describe also features an egg. "Slow roasted diced tender butternut squash - soft poached organic cage-free egg - peppered baby arugula tossed in olive oil - crispy prosciutto " You're not getting 'slow roasted', 'soft poached' or 'crispy' anything out of refridgerated & reheated food.
yhlee: Animated icon of sporkiness. (sporks (rilina))

tangent

[personal profile] yhlee 2019-04-08 04:19 am (UTC)(link)
If you ever have to stay at a hospital in Seoul, Korea, I can recommend one to you based on the fact that the hospital food was actively good. As in, I would legit have sought out the food on its own merits. It was unreal.
pameladean: (Default)

[personal profile] pameladean 2019-04-08 04:20 am (UTC)(link)
UGH, I'm so sorry. And yeah, the website photos are delectable. And they SAY THOSE ARE SAMPLE MENUS AND THEY LIST EGGS IN THEM. Not just liars but really blatant ones. My God.

P.

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