Update on various aggravations

[rachelmanija]

1. Chef Rip-Off.

I wrote a complaint to the Attorney General. This caused me to have to send them probably their favorite follow-up of the day, which was "There was a typo in my previous complaint. I accidentally typed "a hamburger bun on wilted lettuce." I meant to write "a hamburger patty on wilted lettuce."

Chef Nourish emailed me today to say that it was impossible to reimburse me on Friday as she had promised as banks aren't open on weekends (what?) but she had refunded my money today. PayPal is still not showing any refund.

ETA: Proof that everything is not homemade, as stated on the website: https://rachelmanija.dreamwidth.org/2271971.html?thread=25852387#cmt25852387

2. The Bookcase.

I forgot to mention that the bookcase people did not give me a mailing address when demanding that I return the bookcase. After repeated emails requesting one, I finally got the return address of "Las Vegas, Nevada." That's it - that's the entire address.

They have not given me a printable postage-paid address label, despite repeated requests. They have not responded to requests for the manufacturer's name or phone number so I can try to call them for replacement parts. I have already complained to Amazon, which says they're a third party and not their responsibility.

ETA: Never mind. After the fifteenth aggravated email, they finally coughed up a printable label. Will a mail person pick it up if I just leave it outside my door (at the top of a flight of stairs, when my mailbox is at the bottom)? I feel like the fact that I have never attempted to personally return a giant defective bookcase or package of comparable size and have no idea how is proof that I am Not A Real Adult (in which case I deeply resent my collection of middle-aged diseases and also menopause.)

Comments

[swan_tower]

Wow. The "fraudulent business practices" case against Chef Rip-Off is growing steadily, isn't it? They deliver neither the products they promise, nor the service. That woman is toast.

As for the bookcases, my friend once ordered two and received one bookcase and . . . box 1 of 2 for a gazebo.

And when she complained, they agreed to send her the other bookcase, but didn't want the other thing back and suggested she could just go ahead and use it. Because. Y'know. Half a gazebo. Super useful.

[rachelmanija]

LOLOLOL. Amazing.

[swan_tower]

She made them pay to ship the half-a-gazebo back because she drove a tiny little car and had no other way of disposing of the random thing they'd erroneously sent her. That thing was HUGE.

[rachelmanija]

This is my problem as well. I guess I should be grateful it's a bookcase and not half a gazebo (LOL).

[sylvaine]

OH MY GOD xD

[nenya_kanadka]

Half a gazebo!!

[yhlee]

Did I ever tell you about my experience with a beautiful rotating circular bookcase object that my sister had bought from Levenger and which I coveted? It basically was shaped like a cylinder divided into four bookcase sections with two shelves each, and rotated on a circular base so you could reach all the books. It was great!

We ordered it from Levenger, paying full price.

They only shipped us the base, not the rest of the bookcase object.

I complained.

They explained the product had been discontinued.

I demanded a refund.

Instead of a refund, they told us to keep the base (which was useless without the rest of the bookcase!) and sent us a...$25 gift card for Levenger products. We spent a couple hundred on the thing.

I threw the gift card in the trash and have sworn never to buy anything from Levenger ever again. If the product was discontinued, why only send us the base and not just cancel the order and explain that it's no longer available?!

(This was like six years ago, so nothing to be done about it now, but I'm still bitter.)

[sylvaine]

I'm hoping your complaints manage to take that business down entirely. Fraud pisses me off.

"Las Vegas, Nevada". Um. Wow! Useful!

[telophase]

Because I'm paranoid, I'd Google/Google Maps the address on the label and take a photo of it before sending the thing, just in case they gave you a fake address so they can claim it never got to them. And I'd tell Amazon about the seller's actions.

[lemonsharks]

I agree. Amazon can take action - they can shut down the seller's store.

[kate_nepveu]

*balrog*

[movingfinger]

Amazon is trying to do more with this third-party vendor thing, and I don't think it works very well if they don't exert QC of some sort. If I want to buy random products from unknown vendors, I go to eBay! Where it's cheaper.

If it is USPS, I think you may need to book the pickup, but I'm not sure. Possibly it depends on the area/driver. I know UPS will pick things up, if they are delivering, otherwise you need to book the pickup with them too.

[mildred_of_midgard]

I finally got the return address of "Las Vegas, Nevada." That's it - that's the entire address.

*headdesk* This reminds me of Eddie Izzard's skit on St. Paul's Letter to the Corinthians. "Sho are you? Why do you keep sending these letters? You arrogant bastard, you send a letter to an entire city! What do you want us to do, put these up on a board or something?"

Fucking hell, I hope this all gets straightened out and stops wasting your time soon. Also, I have passed on the warning about Chef Nourish to family and coworkers. Glad at least Postmates is working out so far, it sounds like.

[viridian5]

I thought these kinds of things only happened to me. It's somewhat comforting to me to know otherwise, though I'm sure it's no comfort to you. Sorry.

It's so much worse when you have two of these kinds of things happened simultaneously. I hope you get a good resolution on both. Also, Chef Nourish just keeps sounding more and more like the work of a rip-off artist.